• Information Technology Support (242.5)
    Certificate

    Allegheny, Boyce, North, South

    Also see Information Technology Support (783.4)

    This program addresses individuals with a technical orientation, including college graduates from other fields or already working in a different area of IT, who are interested in a career that provides technical support of a computer or a computer network.

    This program provides students with specific technical competencies for entry-level employment opportunities as a user support or network support specialist. Various job titles in the field include help desk support, technical support, end-user trainer, network support technician or network administrator.

    Students obtain a foundation in hardware components, operating systems, networked environments, troubleshooting technical problems and supporting users. Students interested in various levels of industry certifications can benefit from the knowledge and skills provided by this program.

    Upon successful completion of the program, the graduate will:

    1. Create technical documentation and locate necessary online documentation.
    2. Evaluate information technology system and project management strategies..
    3. Apply research material dealing with organizational and information technology issues.
    4. Analyze developments and trends in information technology that impact businesses and individuals and present the analysis results in oral and written formats.
    5. Use troubleshooting strategies and techniques in correcting a variety of information technology design issues and problems.

    Prerequisite: Students are assumed to have either taken CIT-115 Introduction to Information Technology or demonstrate equivalent experience or knowledge prior to starting this certificate program. CIT-115 is a prerequisite for the first semester courses. Some industry certifications such as those provided by CompTIA or Cisco CCNA can be used as proof of equivalent knowledge.

     

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    Degree Requirements

    First Semester

    Course #Course NameCredits
    CIT-120 Networking 3
    CIT-150PC Components and Operating Systems3
     
    Total Credits: 6

    Second Semester

    Course #Course NameCredits
    -CIT Restricted Elective3
    -CIT Restricted Elective3–4
    -CIT Restricted Elective3–4
     .
    Total Credits: 9–11

    Third Semester

    Course #Course NameCredits
    CIT-205Help Desk and User Support3
    CIT-215Systems Analysis and Design3
     CIT Restricted Elective4
    Total Credits: 10
    CIT Restricted electives (four required):
    CIT-140 Office Productivity Applications  4 credits
    CIT-181 Principles of Information Security 4 credits
    CIT-220 Linux Operating System  3 credits
    CIT-250 Internetworking of Computers 3 credits
    CIT-251 Windows Server Operating System   4 credits
    CIT-255 Web Server Administration  3 credits
    Minimum Credits to Graduate: 25–27