The Community College of Allegheny County provides a supportive and transformative learning environment that prepares graduates to meet critical needs in the region’s workforce.
At CCAC, we believe that life outside the classroom is an important part of your college experience. Each CCAC campus has a variety of activities to enhance your lifestyle – including athletics, cultural events and personal development seminars.
The CCAC Educational
Foundation is the fundraising and benefactor arm of the college. It seeks to
create vital connections between the college and the wider community
to ensure the ongoing viability of the college.
Call the ITS ServiceDesk with technology questions and problems. When you call or email the CCAC ServiceDesk, the analyst will log your issue into the Service Desk software, create a ServiceDesk "ticket" and assign you a ticket number. This ticket is used to track your problem to its resolution. If the agent cannot solve your problem immediately on the phone, the ticket will be assigned to a technician at your campus or an analyst/engineer. The ServiceDesk software allows your problem, via the ServiceDesk ticket, to be tracked through each phase of the resolution process.
Please have your Student or Employee ID number when you call (where do I find my Student ID?)
When emailing us or leaving a voicemail, please be sure to include the following information:
If you are on campus, please include:
NOTE: Password change requests cannot be made via email. Please use the NetID Account Management program or call by phone to request a password reset.
For unscheduled outages and unexpected problems, you can receive notification of these intermittent problems by subscribing to our ServiceDeskAlerts mailing list. To subscribe, go to the ServiceDeskAlerts web page and enter your information under the header "Subscribe to ServiceDeskAlerts." You will then receive an email asking you to re-visit the web page to "Confirm your subscription." Your membership in the list will not be complete until you do this task.
ServiceDesk Phone: firstname.lastname@example.org
Fall/Spring Hours of Operation
Monday through Thursday: 7:00 a.m. - 10:00 p.m.Friday: 7:00 a.m. - 5:00 p.m.Saturday: 8:00 a.m. - 3:00 p.m.Sunday: 2:00 p.m. - 10:00 p.m.*
*Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 and 6:00 p.m.; callers may leave a voicemail message and receive a call back after 6:00 p.m.
Summer Hours of OperationMonday through Thursday: 7:00 a.m. - 8:00 p.m.Friday: 7:00 a.m. - 4:00 p.m.Saturday: 8:00 a.m. - 3:00 p.m.Sunday: 12:00 p.m. - 8:00 p.m.**
**Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 4:00 and 5:00 p.m.; callers may leave a voicemail message and receive a call back after 5 p.m.
Saturday: 8:00 a.m. - 3:00 p.m. Sunday: 12:00 p.m. - 8:00 p.m.* *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 4:00 and 5:00 p.m.; callers may leave a voicemail message and receive a call back after 5 p.m.
The ITS ServiceDesk will provide support for the technology categories listed below. If you are using a technology product not included here, we may make a "best effort" to answer questions but cannot commit to full resolution or fulfilling your request. Contact the Services desk for:
Student accountsBlackboardCCAC Central e-Services Academic email Handheld devicesInternet browsersLibraryNetwork Office 2013 & Office 2016Virus and securityWeb ApplicationsWebspaceWindows OS
The ITS ServiceDesk does not provide support for the following.