• ITS: Technical Requirements for Virtual Advising

    Minimum Technical Requirements for Students – Virtual Advising

    Virtual Advising

    To participate in Virtual Advising, students must have:

    • Access to a Windows or Mac computer with wired connection (wireless not recommended)
    • Cable or broadband internet access
    • A webcam


    Students will be directed to download and install the plug-in for Skype for Business Web App. For supporting operating systems and browsers, please see Microsoft's technical requirements page.

    • Download the Step-by-Step Instructions for preparing for your test session and appointment.
    • Your webcam must be available to the Skype for Business Web App, and not used by another program. If you use Skype or another video app, quit that program before testing or using the Lync Web App.
    • You may experience some delays during the download and installation of the Web App; be patient as the process completes.


    Students will have the opportunity to test their system hardware and web app prior to the advising appointment. Once a successful connection test has been conducted, students should use the same PC and connection for the actual advising appointment.

    If a successful connection cannot be made, the ITS staff may help the student to troubleshoot operation of the application, video and audio settings. ITS staff cannot work on laptops nor give advice on fixing hardware and software problems on personal computers. If testing cannot be completed successfully, the student will be advised to find another computer for their appointment.

    See more information on the Virtual Advising procedures.